System Administrator – Helpdesk Support

Ref: JC/024

Responsabilities

As 1st line helpdesk support, your main tasks will be:

• To provide support for all hardware/software problems;
• To register incidents with a ticketing tool;
• To dispatch incidents to 2nd and 3rd line support helpdesks for more complex problems;
• To follow-up of the incident management.

As part of the IT Infrastructure Team, you will be in charge of:

• Troubleshooting and monitoring of systems;
• Controlling the availability of the windows systems and backups;
• Taking part in IT projects like hardware and software migrations;
• Dealing with access rights;
• Proposing infrastructure improvements.

Profile

You have an IT bachelor or equivalent through experience.
You have 2 to 5 years of experience in a similar function.
You master the following technologies :

• Windows Server (2003/2008)
• Windows XP/7
• VMWare
• Active Directory
• MS Office
• Anti-spam
• Printers

You are fluent in Dutch and French with a good technical knowledge of English.
You are a good communicator, stress-resistant and client-oriented.

Offer

We are offering a motivating salary, company car and extra-benefits.